Vault Insurance Review

Company Overview

Company Overview

Established in 2017, Vault Insurance swiftly emerged as a specialized haven for the affluent, catering to the intricate insurance needs of high-net-worth individuals and families. With headquarters nestled in the heart of New York City, their influence stretches nationwide, serving clients across the United States. Their foundation rests on the bedrock of seasoned insurance professionals deeply entrenched in the nuances of high-value asset protection.

Bolstering their reputation is the backing of industry titans like AIG and Fairfax Financial, lending further credence to their financial stability and commitment to client security. Despite their relative youth, Vault has carved a niche for itself through a laser-focused dedication to bespoke service and innovative coverage solutions, redefining the high-net-worth insurance experience.

• Specialization: Caters exclusively to high-net-worth clientele
• National reach: Operates across the entire United States
• Industry backing: Supported by major players like AIG and Fairfax Financial
• Client-centric focus: Emphasizes personalized service and tailored solutions

For those seeking an insurance partner that understands the unique challenges and complexities of safeguarding significant wealth, Vault Insurance presents a compelling proposition, marrying expertise with a dedication to exceeding client expectations.

Products and Packages

Products and Packages

Vault Insurance has carefully curated a suite of insurance products that extend far beyond the ordinary, designed to safeguard the diverse and often irreplaceable assets of high-net-worth individuals and families. From cherished homes to prized collections, their offerings encompass a spectrum of coverage tailored to the unique needs of affluent clientele.

Homeowners Insurance

Vault's homeowners insurance policies are not mere templates; they are meticulously crafted shields for your most valuable asset. Far surpassing basic coverage, these policies delve into the intricacies of high-value homes, offering protection against a wide array of perils including fire, theft, natural disasters, and even liabilities associated with household staff. They recognize that your home is more than just a structure; it's a sanctuary deserving of unparalleled protection.

Auto Insurance

Vault's auto insurance transcends the typical, catering to those who demand the utmost protection for their luxury and high-performance vehicles. Beyond standard liability, collision, and comprehensive coverage, they delve into the nuances of exotic car ownership, offering specialized coverage for agreed value, diminished value, and even track day events. Your vehicles are an extension of your lifestyle, and Vault ensures they're safeguarded accordingly.

Collections Insurance

For those who curate art, jewelry, antiques, or other prized collections, Vault offers a haven of specialized coverage. Recognizing the unique value and vulnerability of these possessions, their policies extend beyond basic theft and damage protection. They offer coverage for worldwide transit, professional appraisals, and even loss of market value, ensuring your cherished collections are shielded from the unexpected.

Excess Liability Insurance

Vault's excess liability insurance serves as a crucial safety net for those with significant assets. It extends beyond the limits of your primary insurance policies, offering an added layer of protection against catastrophic lawsuits or unforeseen liabilities. With substantial coverage limits and flexible options, it provides peace of mind knowing that even in the face of extraordinary circumstances, you have a financial bulwark to rely on.

Commercial Insurance

Vault recognizes that protecting your business ventures is paramount. Their commercial insurance offerings encompass a spectrum of coverage tailored to the unique needs of high-net-worth entrepreneurs. From property and liability insurance to workers' compensation and cyber liability, they ensure your business is fortified against a multitude of risks. Your entrepreneurial spirit deserves unwavering support, and Vault provides just that.

Pricing & Premiums

Pricing & Premiums

Vault's premiums are typically higher than those of standard insurance companies. This is due to the fact that they offer customized coverage and exceptional service. However, Vault's premiums are competitive with other high-net-worth insurance providers.

Discounts and Credits

Discounts and Credits

Vault Insurance understands that even for those accustomed to high-end services, value remains paramount. To that end, they offer a spectrum of discounts and credits designed to alleviate the premium burden without compromising on coverage excellence.

• Multi-Policy Discounts: Loyalty is rewarded at Vault. By consolidating your insurance portfolio – be it homeowners, auto, or other lines of coverage – under their umbrella, you unlock substantial savings that reflect their appreciation for your continued trust.
• Safety & Security Incentives: Proactive measures for safeguarding your assets don't go unnoticed. Installing security systems, fire alarms, or other protective devices in your home can lead to premium reductions, acknowledging your commitment to risk mitigation.
• Claims-Free History Rewards: A pristine claims record is a testament to responsible ownership. Vault recognizes this with discounts for those who've consistently demonstrated a history of prudent asset management.
• Risk Management Collaboration: Engaging in proactive risk assessments or implementing loss control measures in partnership with Vault can further enhance your eligibility for premium credits, showcasing a shared dedication to protecting your valuable possessions.
• Private Client Group Perks: As part of Vault's esteemed clientele, you may gain access to exclusive discounts negotiated with select partners, further enhancing the value proposition of their insurance offerings.

Remember, every client's situation is unique, and available discounts may vary. It's always advisable to engage in a personalized consultation with a Vault advisor to explore the full spectrum of savings opportunities that align with your specific needs and risk profile.

Eligibility & Underwriting Requirements

Eligibility & Underwriting Requirements

Vault Insurance recognizes that high-net-worth individuals possess unique insurance needs, demanding tailored solutions that extend beyond standard offerings. As such, their underwriting criteria reflect a focus on those with substantial assets and a desire for bespoke coverage.

While precise eligibility requirements remain confidential, a general guideline suggests a minimum net worth threshold in the multi-million dollar range. This ensures that Vault's specialized expertise and comprehensive coverage options align with clients possessing significant assets deserving of meticulous protection.

Beyond net worth, Vault's underwriting process delves deeper into individual risk profiles, considering factors like:

• Property Value & Complexity: The value and nature of your homes, vehicles, and other insurable assets play a crucial role in determining coverage eligibility and premium structures.
• Loss History: Prior insurance claims and loss experiences are evaluated to assess your risk profile and potential future claims likelihood.
• Lifestyle & Occupation: Certain lifestyle choices or high-risk occupations may influence underwriting decisions and coverage availability.
• Risk Mitigation Efforts: Proactive measures taken to safeguard your assets, such as security systems or loss prevention programs, can positively impact your eligibility and premium considerations.

Transparency and open communication are hallmarks of Vault's underwriting process. While specific requirements may not be publicly disclosed, a confidential consultation with an advisor will provide clarity on your eligibility and illuminate the path toward securing tailored coverage for your valued possessions. 

Remember, even if you're unsure whether you meet the criteria, initiating a dialogue is the first step towards exploring the possibilities of partnering with Vault for your insurance needs.

Application Process

Application Process

Securing bespoke insurance coverage for your valuable assets shouldn't be a cumbersome ordeal. Vault Insurance understands this, streamlining their application process to ensure a seamless and efficient experience from start to finish.

Whether you prefer the convenience of online submission or the personalized touch of a phone conversation, the choice is yours. Their user-friendly online platform guides you through the necessary information, while their dedicated team of insurance advisors is readily available to assist with any inquiries or concerns you may have along the way.

Once your application is received, a Vault advisor will promptly reach out to initiate a personalized consultation. This isn't a mere formality; it's an opportunity to delve into the intricacies of your insurance needs, ensuring that the proposed coverage aligns seamlessly with your unique circumstances and risk profile.

Expect a transparent and collaborative dialogue, where your advisor acts as a trusted partner, meticulously assessing your assets, lifestyle, and risk tolerance. This in-depth understanding forms the bedrock for crafting a bespoke insurance portfolio that provides comprehensive protection and unwavering peace of mind.

Vault Insurance recognizes that your time is valuable, and their application process reflects this respect. It's a testament to their commitment to providing not only exceptional coverage but also an exceptional client experience from the very first interaction.

Customer Reviews & Service

Customer Reviews & Service

Vault Insurance doesn't just claim to offer exceptional customer service; they back it up with a track record of positive reviews and satisfied clients. Testimonials consistently highlight their personalized approach, where each client feels truly understood and valued. Their advisors aren't just salespeople; they're trusted partners who take the time to listen, educate, and craft solutions that resonate with individual needs.

Vault Insurance Company Customer Reviews

Had significant damage from Hurricane Ian. Took 19 months before claim was completed - but every step of the process was painful. Initially, the company sent a third part that said no significant damage and therefore no further action. Ultimately, it was found that there was extensive damage that was covered under the policy.

A

Anthony N.

6/6/2024

Our insurance agent started the Vault claim process for us. The filing and review went smoothly and timely with clear instructions emailed, helpful telephone followup, and very professional support. Well done. We had never filed a claim before and hoped not to have to. Glad to have the coverage and helpful process.

J

Jane N.

1/1/2024

Golf size hail damaged our roof-verified by two independent engineers and two roof contractors. Vault refuses to pay the claim. Then cancelled us. We have major damage inside our house now because the roof damage was not repaired and is now leaking inside. Shame on VAULT. Don't believe their hype.

C

‍Chriss J.

8/24/2024

Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered telephone calls and emails immediately. The adjuster did an excellent job before we returned to Florida, and we got the payment right after. Nothing could have been better. We are impressed.

A

Arne G.

8/24/2024

Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance co’s . Not by the vault. They were very reasonable and did the right thing by us.

J

Jeffrey L.

8/24/2024

We DO NOT like Vault at all! Constant issues with coverage. Making changes is nearly impossible without aggravation and frustration. All communication must be done through your insurance broker. Furthermore, there is no online platform to confirm your coverage and verify information. Can’t wait to be rid of Vault!

M

Monica W.

2/24/2024

Responsiveness is another hallmark of Vault's service philosophy. Whether it's a simple inquiry or a complex claim, their team is dedicated to providing timely and thorough assistance. They understand that in the world of high-net-worth insurance, prompt communication and efficient resolution are paramount.

Expertise underpins every interaction with Vault Insurance. Their advisors are seasoned professionals with a deep understanding of the unique challenges and complexities faced by affluent individuals and families. This knowledge translates into insightful guidance, proactive risk assessments, and a sense of confidence that your assets are in capable hands.

Should you wish to experience Vault Insurance's exceptional service firsthand, don't hesitate to reach out:

• Phone: 1-844-36-VAULT (82858)
• ‍Website: https://www.vaultinsurance.com/

How to Make a Payment

How to Make a Payment

You can make a payment for your Vault Insurance policy online, by phone, or by email.

• Online: Visit the Vault Insurance portal at https://portal.vaultinsurance.com/quickpay and log in to your account. Once you're logged in, you can click on the "Make a Payment" link and follow the instructions.
• Phone: Call Vault Insurance customer service at (844) 368-2858 and a representative will be happy to assist you with making a payment.

Email: You can reach Vault customer support by emailing your question to customersupport@vault.insurance

How to File a Claim

How to File a Claim

Vault Insurance understands that when the unexpected occurs, swift and effective action is crucial. That's why they've made their claims process as seamless and accessible as possible, ensuring you receive the support you need, whenever you need it.

Round-the-Clock Claims Support

Vault's claims services are available 24/7, 365 days a year. Whether it's a minor incident or a major event, their dedicated claims team is ready to assist you around the clock.

• To report a claim:some text
  • Call: 1-844-388-LOSS (5677)
  • Email: CLAIMSFNOL@VAULT.INSURANCE

Vault goes beyond standard claims reporting, offering specialized services to address specific needs:

• Roadside Assistance: For those unexpected breakdowns or flat tires, Vault provides 24/7 roadside assistance.some text
  • Call: 1-833-741-1141 or click the "GET HELP NOW" button on their website.
• Glass Claims & Repair: If your vehicle's glass is damaged, Vault streamlines the repair process.some text
  • Call: 1-800-865-9501 or click the "FIX MY GLASS" button on their website.
• International Callers: For clients outside the U.S., Vault offers a dedicated international claims line.some text
  • Call: 1-727-440-3559

Once your claim is reported, Vault's experienced claims team takes over, guiding you through every step of the process. They'll work diligently to investigate, assess, and settle your claim fairly and efficiently, keeping you informed and supported throughout.

Vault Insurance's commitment to exceptional service extends beyond policy issuance; it's evident in their dedication to providing a seamless and stress-free claims experience, ensuring that even in challenging times, you have a reliable partner by your side.

Conclusion

Conclusion

Vault Insurance is a leading provider of high-net-worth insurance. The company offers a comprehensive suite of insurance products, exceptional service, and financial stability. If you are looking for customized insurance coverage for your valuable assets, Vault Insurance is a good option to consider.