Florida Family Insurance Company Review

Company Overview

Florida Family Insurance Overview

The company has consistently demonstrated strong financial reliability in the insurance industry with an A- (Excellent) rating from A.M. Best and an A+ rating from the Better Business Bureau. Florida Family is also industry recognized for its property insurers specializing in commitment to customer service, boasting high satisfaction rates and swift claims response times.

• Established in 1992 in response to Hurricane Andrew.
• Specializes in property and flood insurance in Jacksonville, FL.
• Holds an A- rating from A.M. Best and A+ from BBB.
• Known for excellent customer service, expansive insurance coverage, and quick claims responses.
• Covers rental property for policyholders and companies in Bonita springs.
• Strong financial strength rating.
• Clients say Florida Family Insurance significantly eased their burdens during hard times.

Florida Family Insurance is a stalwart in the Jacksonville, FL insurance market, dedicated to providing security and protecting the interests of its customers in Jacksonville. Its focused approach on property and flood insurance makes it a preferred choice for residents seeking robust coverage and dependable service.

Financial Stability

Florida Family Insurance Exchange Financial Summary Table

Reporting Period

Net Admitted Assets

Policyholders Surplus

Gross Premiums Written

Net Premiums Written

3/31/2024

$127,488,109

$57,560,600

$40,388,609

$11,997,922

12/31/2023

$138,930,264

$56,169,190

$173,418,744

$51,918,093

12/31/2022

$134,121,460

$52,084,281

$181,394,857

$61,935,759

Products and Packages

Florida Family Insurance Products and Packages

Florida Family Insurance offers a wide range of insurance products designed to meet the diverse needs of Florida residents. Their portfolio includes homeowners, condo, flood, and renters insurance, ensuring comprehensive coverage options tailored to the unique environmental and legal requirements of the state.

Through their network of independent insurance agents, Florida Family provides personalized service and tailored insurance solutions. This approach helps clients choose the best coverage options to protect their own life, property and personal belongings against Florida’s specific risks, such as hurricanes and flooding.

• Homeowners Insurance
• Condo Insurance
• Flood Insurance
• Renters Insurance

Homeowners Insurance

Florida Family’s homeowners insurance provides extensive coverage for damage due to weather, theft, and other hazards. It is designed to offer peace of mind to homeowners living in hurricane-prone areas, ensuring that they can recover from losses quickly and efficiently.

Condo Insurance

Condo insurance from Florida Family covers personal property, liability, and specific parts of the structure not covered by the condo association's policyholders. This package is essential for condo owners looking for a policy that fills the gaps left by standard condo association coverage.

Flood Insurance

Recognizing Florida’s high risk of flooding, Florida Family offers specialized flood insurance that goes beyond typical homeowners policies. This coverage is crucial for many property insurers managing the financial risk of water damage due to storms and hurricanes, which are common in the state.

Renters Insurance

Renters insurance from Florida Family protects against the loss of personal possessions, liability, and additional living expenses if a rented property becomes uninhabitable. It's an affordable way for renters to ensure their belongings are covered, providing essential financial protection and peace of mind.

Pricing & Premiums

Florida Family Insurance Premiums

Florida Family Insurance Company provides competitive premiums in the Florida market, reflecting the typical insurance costs faced by homeowners in the state. The average annual homeowners insurance premium in Florida is estimated to be around $2,625, which breaks down to approximately $219 per month. This reflects a statewide trend of rising insurance costs, largely due to frequent natural disasters and litigation expenses that impact the entire region​​.

Given the complex insurance landscape in Florida, characterized by high risks of hurricanes and other natural disasters, premiums are structured to manage these risks effectively. Florida Family Insurance aligns its rates competitively within this market environment, striving to balance affordability with comprehensive coverage​​​​.

• Average monthly cost in Florida is around $219.
• Annual premiums align closely with state averages, reflecting regional insurance challenges.
• Competitive pricing in a high-risk insurance market.

Discounts and Credits

Florida Family Insurance Discounts and Offers

Maximize your savings with Florida Family Insurance! They provide a variety of discounts designed to help Floridians get the most affordable coverage for their homes. Eligibility requirements apply, so be sure to discuss your potential discounts with a Florida Family Insurance agent to see which ones are right for you.

• Wind Mitigation Discounts: Florida homes with hurricane-resistant features may qualify for significant savings.
• New Home Discount: Protect your brand-new home with specially discounted premiums.
• Secured/Gated Community Discount: Enjoy potential savings if your home is in a protected community.
• Mature Homeowner Discount: Homeowners 55 and older may be eligible for a discount.‍
• Security and Safety Feature Discounts: Alarm systems, fire sprinklers, and other safety features could reduce your costs.

Eligibility & Underwriting Requirements

Eligibility & Underwriting Requirements

To be eligible for home insurance from Florida Family Insurance, you'll need to meet some basic requirements. It's important to consult with an agent to ensure your property qualifies and that you get the perfect coverage for rental property for your needs.

• Property Location: Your home must be located within the state of Florida.
• Ownership: You must own the property you wish to insure.‍
• Condition: The home should be in generally good condition and meet certain insurability standards.

Documents Required

When applying for insurance, be prepared to provide these documents. This will help speed up the process and ensure accurate coverage:

• Proof of Ownership: A deed or other documentation demonstrating you own the home.
• Inspection Report: A recent home inspection may be required, particularly for older homes.‍
• Mortgage Lender Information: Provide this if you have a mortgage on the property.

Application Process

Application Process

Ready to get your Florida Family Insurance policy in place? The process is straightforward! You can apply directly through Florida Family Insurance or work with a qualified independent agent.

The application gathers information about you, your property, and your desired coverage levels. You'll likely be asked about your home's age, construction features, safety systems, and the value of your belongings. Be prepared to provide the documentation outlined in the Prerequisites and Requirements section.

Our insurance experts at Worth Insurance understand the ins and outs of homeowner's insurance policies. We'll not only help you with a Florida Family Insurance application but also compare coverage options from multiple top insurers to secure the best protection at the best price. Contact us today for personalized assistance!

Customer Reviews & Service

Customer Service

Florida Family Insurance strives to offer excellent support for its policyholders. If you have questions about your coverage, need to file a claim, or want to make changes to your policy, here's how to get in touch:

• Online: Visit the Florida Family Insurance website https://www.floridafamily.com/ for policy information, bill pay, and more.
• Phone: Call the general customer service line at (239) 403-1000
• Claims: Report a claim directly at (888) 486-4663
• Find an Agent: Locate an agent in your area on the Florida Family Insurance website.

Florida Family Insurance Customer Reviews

I have worked with Florida Family as an insurance agent for many years. We place a lot of business with them for a number of reasons but the main reason is that they pay claims. We have never had one single complaint about them. Let's face it, the reason you have insurance is because you want them to be there when you need them! They are!

D

Donna B.

8/22/2020

Florida family has been synonymous with quality claims and fair pricing for over 20 years. In the 15 years I have personally dealt with Florida Family I have had nothing but positive experiences with claims and customer service. In a chaotic Florida insurance climate Florida Family stands strong in the face of adversity and makes good on their promise of coverage. Kudos to the entire team.

H

Greg H.

8/22/2020

As an independent agent within the State of Florida, I write home policies with several different carriers and my experience with Florida Family has always been outstanding. From customer service to claim response, they make my job very easy. I believe in their product so much, I insure my own home with them!

R

Rayni G.

8/22/2019

I can’t really comment on the negative reviews I’ve seen but I can tell you my experience. This company has helped us through three difficult times and has always been responsive and honest. They are not the cheapest for homeowners insurance but they have always been there when we needed them.

S

Steve T.

8/6/2022

I was skeptical about getting as policy through Florida Family Insurance after reading the reviews but the price was half all other agencies and I was willing to take a risk that I wouldn't have to make a claim. I received a cancellation notice two months after paying for a BS reason of "The square footage of the condo unit is below the minimum required per Company guidelines".

M

Mike Z.

8/6/2022

We paid our insurance premium when our mortgage was late to send the funds. Eventually, our mortgage company sent the funds and we are owed a refund. Since December, Florida Family has been telling us that they have sent the check. We haven't received it after various attempts. Every time I call, I'm always told it's on the way. It's February and still no refund.

C

Carolina A.

8/22/2019

How to Make a Payment

How to Make a Payment

Florida Family Insurance offers convenient payment options to suit your needs. Choose the method that works best for you and stay current on your premiums.

1. Online: Manage your account and make payments through the Florida Family Insurance secure online portal.
2. Phone: Call customer service to make a payment over the phone. (I'll need to verify the correct number).‍
3. Automatic Payments: Consider setting up recurring automatic payments for hassle-free premium management.

How to File a Claim

How to File a Claim with Florida Family Insurance

Filing a claim with Florida Family Insurance is designed to be a straightforward process, ensuring that you can quickly receive assistance when needed. The company prioritizes efficient claim handling and customer support to help customersmanage the claims process smoothly and effectively.

To begin the claims process, it's important to promptly report the incident to insurance industry ensure your claim is addressed as quickly as possible. This initial step helps in documenting the event accurately and aids in the swift processing of your claim.

1. Contact Florida Family Insurance: You can initiate your claim by calling their claims department at 888-486-4663 or by emailing claims@floridafamily.com. Ensure you have your policy number and relevant information handy.
2. Provide Detailed Information: When you report the claim, be prepared to provide details such as the date, time, and description of the incident, and any emergency measures taken.
3. Documentation: Gather and submit any pertinent documentation that can support your claim, such as photos of the damage, a police report (if applicable), and receipts for any immediate repairs.
4. Claim Review: After submitting your claim, a claims adjuster will be assigned to review the details, assess the damage, and possibly visit the site if necessary.‍
5. Claim Resolution: The adjuster will determine the covered damages and assist you through the process to ensure your claim is resolved, including payment or repair management as dictated by your policy.

Key Competitors

Key Competitors

Florida Family Insurance is a regional insurance provider that has been serving Florida homeowners since 1996. Specializing in providing coverage tailored to the unique needs of Florida residents, Florida Family Insurance competes with both regional insurers and larger, national companies that also cater to the state’s homeowners. 

One of the primary competitors is Universal Insurance Holdings, which operates under various brand names such as Universal Property & Casualty Insurance. Universal is one of the largest homeowners insurance providers in Florida and offers extensive coverage options, making it a formidable competitor.

Another significant competitor is Tower Hill Insurance Group, a regional player with a strong presence in Florida. Tower Hill offers a wide range of homeowners insurance products designed to address the specific risks associated with living in the state, such as hurricanes and flooding. 

Additionally, companies like Security First Insurance and People’s Trust Insurance focus exclusively on the Florida market, providing robust coverage tailored to the state’s unique climate and risk factors. These companies, like Florida Family, emphasize localized service and understanding of the region’s specific insurance needs.

Florida Family Insurance also faces competition from newer, tech-savvy entrants like Kin Insurance and Slide Insurance, which leverage technology to offer streamlined services and customized policies. 

However, Florida Family Insurance’s long-standing presence, deep local expertise, and commitment to personalized service help it stand out in a crowded market, making it a trusted choice for many Florida homeowners.

Conclusion

Wrapping Up

Choosing the right insurance provider is a crucial decision that affects your peace of mind and financial security during a very difficult time. FL Family Insurance offers robust coverage options tailored to meet the unique needs of Florida residents, backed by strong financial stability and positive customer service experiences. If you're looking for comprehensive insurance solutions that cater specifically to the challenges of living in Florida, especially in hurricane-prone areas, Florida Family Insurance is a noteworthy option.

However, every individual's insurance needs are unique. To ensure you get the best possible insurance coverage that fits your specific circumstances, we recommend speaking with an independent insurance agent. Worth Insurance's team of experienced agents are ready to help you evaluate your options and guide you through the process of choosing a policy that provides the protection you need.

Contact a Worth Insurance independent agent today to discuss your insurance needs and find a tailored solution that ensures your business, home and family are well-protected.