Universal Property & Casualty Insurance Company Review

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Written by
Darren Craft
Universal Property & Casualty Insurance Company Review

Universal Property & Casualty Insurance Company (Universal P&C) stands out as Florida's leading homeowners insurance provider. With over two decades of service, it caters to over 800,000 policyholders, offering robust financial stability and a diverse range of insurance policies. This company is your go-to for comprehensive coverage options, from standard homeowners policies to condo, renters, and landlord insurance. Its A-rated financial stability by Demotech signifies a reliable partner in safeguarding your home against unforeseen events.

Universal Property & Casualty Insurance Company Review
Financial Rating
A
NAIC
10861
NAIC Group
Universal Insurance Holding Group
Address
1110 W. Commercial Blvd, Suite 100, Fort Lauderdale, FL 33309
Service Phone Number
Claims Phone Number
Jurisdictions
AL, DE, FL, GA, HI, IA, IL, IN, MA, MD, MI, MN, NC, NH, NJ, NY, PA, SC, VA
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Company Overview

Universal Property & Casualty Overview

Universal P&C is dedicated to serving Floridian homeowners, understanding the unique challenges they face due to weather-related risks. By working through independent agents, it matches your specific needs with suitable coverage, ensuring peace of mind. Whether it's storm damage or other risks, Universal P&C aims to provide effective protection for your biggest asset.

  • Coverage Types: Homeowners, condo, renters, landlord insurance
  • Discounts Offered: Safety feature discounts (e.g., burglar and fire alarms), loyalty discounts
  • Claims Process: Options for filing claims online or over the phone
  • Financial Stability: A, Exceptional rating from Demotech

Choosing the right insurance provider is crucial for your home's safety and your financial well-being. Universal P&C's extensive experience and commitment to Florida homeowners make it a compelling option. However, it's essential to consider all aspects, including customer service experiences. If Universal P&C meets your needs, don't hesitate to fill out our contact form. Let us guide you towards making an informed decision, ensuring your home is protected with the right coverage.

Pros and Cons

Universal P&C Insurance Company Pros & Cons

Choosing the right insurance is crucial, and it helps to weigh the pros and cons of Universal P&C Insurance Company. They have established a firm foothold in Florida's market, offering varied policies with the promise of stability. Yet, there's room for improvement in customer service based on feedback.

Pros
Financial stability
Diverse coverage options
Safety feature discounts
Online claims filing
Long-standing market presence
Cons
Customer service complaints
No 24/7 support
Limited discount information
Complaints higher than average
No online quote tool

Who it's for: This insurance is suitable for Florida homeowners looking for a company with a solid financial background and a variety of coverage options. It's ideal if you value having an insurer with an established market presence but are comfortable navigating potential customer service challenges. If Universal P&C sounds like a match for your needs, filling out a quote form could be your next step to protection and peace of mind.

Financial Stability

Financial Summary

  • Reporting Period: As of 31/03/2022
  • Net Admitted Assets: £54,499,319, showing substantial company resources
  • Policyholders Surplus: £18,464,721, indicating a solid cushion for claim payouts
  • Gross Premiums Written: £15,318,561, representing the total premium revenue before reinsurance costs
  • Net Premiums Written: £15,101,741, reflecting premiums retained after reinsurance expenses
  • Financial Rating: "A" Exceptional by Demotech, affirming strong financial stability
  • Market Presence: Over two decades of insurance provision in Florida, building trust and expertise

Products and Packages

Universal P&C Insurance Company Products and Packages

When you're eyeing insurance in Florida, Universal P&C Insurance Company's offerings are tailored to meet the diverse needs of homeowners. They understand the essence of having flexible options to protect your property against the unpredictable. With their range of products, you're not just buying insurance; you're securing peace of mind.

The company's product range spans across various types of properties and needs. Whether you own a home, rent an apartment, or have a rental property for income, Universal P&C's policies are designed to shield you from financial loss due to damage or liability.

Homeowners Insurance

Your home is likely your most valuable asset, and Universal P&C recognises that. Their homeowners insurance goes beyond the structure itself, covering your belongings, liability risks, and even living expenses if your home is temporarily uninhabitable. Tailored options allow you to choose coverage levels that are just right for you.

Condo Insurance

Owning a condo comes with unique insurance needs. Universal P&C's condo insurance covers your personal property and the interior of your unit. Importantly, it fills in gaps left by your condo association's policy, providing coverage for improvements, alterations, and your personal liability.

Renters Insurance

As a renter, your landlord's insurance won't cover your personal belongings. Universal P&C's renters insurance is a smart choice to protect your furniture, electronics, and other valuables from theft or damage. It also offers liability coverage, which can be crucial if someone is injured in your rented space.

Landlord Insurance

If you're a landlord, protecting your investment property is critical. Universal P&C's landlord insurance provides protection for your rental buildings, loss of income due to uninhabitable property conditions, and liability in case of injuries on your property. It's a comprehensive solution that looks after your property and your financial well-being.

Pricing & Premiums

Universal P&C Insurance Company Premiums

Navigating insurance premiums can be tricky, but Universal P&C Insurance Company aims to simplify it for you. Their premiums are structured to reflect the real value of your home and the level of coverage you select. With transparency in pricing, you're sure to find a policy that fits your budget and offers solid protection.

Understand that premiums vary based on factors like your home's location, age, and safety features. Universal P&C provides discounts that can significantly reduce your costs. It's about finding a balance between adequate coverage and affordability, ensuring you're neither over nor underinsured.

  • Competitive premium rates tailored to Florida's unique housing market
  • Discounts available for safety features, such as burglar alarms and sprinkler systems
  • A range of coverage options to suit different budgets and needs

Ready to get a clearer picture of your insurance costs? Fill out our contact form. We'll help you sift through the details, ensuring you get a premium you're comfortable with, for coverage that's right for your home.

Discounts and Credits

Discounts and Offers

Saving money on your insurance premiums is key, and Universal P&C Insurance Company recognises this. They offer a range of discounts that could lower your payments. These discounts are designed to reward you for making safety a priority and for your loyalty to the company.

  • Prior insurance discount for continuous coverage
  • New roof discount for updated roofing materials
  • Loyalty discount rewarding long-term policyholders
  • Sprinkler system discount for installed automatic sprinklers
  • Discounts for seniors over the age of 65

Eligibility & Underwriting Requirements

Eligibility & Underwriting Requirements

To ensure a smooth process when applying for insurance with Universal P&C, there are certain prerequisites and requirements you'll need to meet. These are in place to accurately gauge the coverage needed for your property and provide you with the best possible quote.

  • Proof of ownership or rental agreement for your property
  • Details of your property's construction, including the year it was built and materials used
  • A list of safety installations, such as alarms and sprinklers, for possible discounts
  • Previous insurance history to qualify for loyalty or prior insurance discounts

Documents Required

Getting your insurance policy set up correctly requires certain documentation. These documents help Universal P&C to understand your circumstances and to tailor your insurance policy accordingly.

  • Property deed or rental agreement to establish ownership or residency
  • Recent home inspection report, if available
  • Details of any recent renovations or improvements
  • Inventory of personal possessions for personal property coverage

Application Process

Application Process

The application process with Universal P&C is designed to be straightforward and hassle-free. Initially, you'll provide details about your property and coverage needs. This is a critical step to ensure that your policy is accurately aligned with your specific requirements, providing comprehensive protection for your home.

After the initial details, you can proceed to apply online through Worth Insurance. Here, you can complete your application at your convenience. With a user-friendly interface and clear instructions, you'll be guided through each step. If questions arise, help is just a click away. Once you submit, you'll soon get a detailed quote tailored just for you.

Customer Reviews & Service

Customer Service

At Universal P&C Insurance Company, customer service is a cornerstone of their commitment to you. For inquiries or claims, their team is reachable during business hours to offer assistance. For personalized service and to discuss how Universal P&C can meet your needs, Worth Insurance is also here to guide you.

  • Contact Universal P&C Insurance:some text
    • Service Phone Number: 800-425-9113
    • Claims Phone Number: 800-470-0599
    • Website: universalproperty.com
  • Contact Worth Insurance for a tailored consultation:some text
    • Phone: 561-463-5814
    • Email: service@worthinsurance.com
    • Fill out our contact form for a detailed discussion on your insurance options.

Should you need to reach out for support or to discuss your insurance options further, please don’t hesitate to use the above details or fill out our contact form for a swift and helpful response.

Universal P&C Insurance Company Customer Reviews

So thankful for the amazing agents at Universal Property Insurance. Unfortunately we had a water leak that caused major water damage at our house, the agent who took my claim was helpful, knowledgeable, professional, patient and reassuring during the initial call.
S
Shaphawn A.
8/2/2024
By far the worst experience ever. The lack of communication from the examiner and even the management is actually quite disrespectful. They literally do not update you on anything and the examiner nor manager answers or returns phone calls. I am very aware that claims take time.
B
Brandon B.
7/31/2024
These people are Universal are terrible. I had a water heater leak. Seems simple. But, no, we're almost 60 days and they still will not call me back after 8 messages (including to supervisors) to tell me how this process works.
A
Anthony C.
8/2/2024
Made a claim on our roof in 2023 right before Thanksgiving. Claim was approved in mid December. Fast forward 3 MONTHS to March 2024 when we received our first check. Got the roof fixed early April and all paperwork sent in and submitted in mid April.
B
Barry F.
7/31/2024
This has been the worst experience with an insurance company I have ever had. I have reached out for 27 consecutive days with no response. While the customer service representatives are nice enough, they consistently redirect me to someone’s voicemail, and no one ever calls back.
S
Shannon J.
7/31/2024
I switched homeowners after Universal raised my rate. There was an oversight pertaining who was supposed to call with the cancellation notice. My new policy took effect 24Feb2024. Universal absolutely refused to back date my new policy period with my new carrier.
N
Nikki C.
7/31/2024

How to Make a Payment

How to Make a Payment

Making a payment to Universal P&C is a straightforward process, designed to be quick and secure, ensuring your coverage continues without interruption. It’s important to stay up-to-date with your payments to maintain your insurance protections, which Universal P&C has made convenient through multiple payment methods.

To simplify things further, here's a step-by-step guide to making a payment:

  1. Log in to your Universal P&C online account or create one if you haven't already.
  2. Go to the 'Payments' section to view your due premiums.
  3. Choose your payment method: direct debit, credit card, or check.
  4. Enter your payment details securely.
  5. Review your payment to ensure all details are correct.
  6. Confirm and submit your payment. You will receive a confirmation for your records.

How to File a Claim

How to File a Claim

Filing a claim with Universal P&C Insurance Company is a critical step in getting you the support and financial assistance you need after an unexpected event. The company has streamlined this process to be as stress-free as possible, ensuring you can focus on what matters most—your recovery and peace of mind.

Should you need to file a claim, Universal P&C's procedure is designed for efficiency and clarity:

  1. Contact Universal P&C immediately after the incident to report your claim. You can do this via their phone line or online service.
  2. Provide all the necessary details about the incident, including the date, a description of what happened, and any emergency measures taken.
  3. Document the damage with photos or videos if possible, as this can be helpful during the assessment.
  4. Complete any required claim documentation provided by Universal P&C.
  5. Cooperate with the insurance adjuster to assess the damage.
  6. Follow up with Universal P&C for updates on your claim status if necessary.

Key Competitors

Key Competitors

Universal Property & Casualty Insurance Company (UPCIC) is one of the largest homeowners insurance providers in Florida and has a substantial presence in other states as well. UPCIC competes with a range of other insurance companies, both large and small, that offer homeowners insurance tailored to regions prone to natural disasters, particularly hurricanes and floods.

One of UPCIC's primary competitors is Citizens Property Insurance Corporation, which serves as Florida’s insurer of last resort. While Citizens caters mainly to those who struggle to find coverage elsewhere, its large market presence makes it a significant competitor in the Florida market.

Additionally, UPCIC faces competition from Florida-based insurers like Tower Hill Insurance and Heritage Property & Casualty Insurance, both of which offer specialized homeowners insurance products that cater to the unique risks associated with living in Florida. These companies have built strong local reputations and offer policies that address the challenges of insuring homes in hurricane-prone areas.

UPCIC also competes with national insurers such as Progressive and Nationwide, which offer a wide range of insurance products, including homeowners insurance, with strong customer service and claims processing capabilities. 

These national companies often attract customers through their extensive resources and broad product offerings. Furthermore, newer, tech-driven insurers like Kin Insurance and Slide Insurance are also emerging as competitors, appealing to tech-savvy homeowners looking for convenient, digital-first insurance solutions.

Overall, UPCIC’s large market share, deep understanding of the Florida insurance landscape, and broad product offerings position it strongly against these competitors, making it a key player in the region’s homeowners insurance market.

Conclusion

Wrapping Up

Universal P&C offers solid financial stability and diverse insurance options for Florida homeowners. Despite some customer service concerns, it remains a strong choice. Interested in learning more? Fill out our quote form for personalized insurance advice.

Frequently Asked Questions

Frequently Asked Questions

What is Universal Property & Casualty Insurance Company (UPCIC)?

UPCIC is one of the largest homeowners insurance companies in Florida, offering a wide range of insurance products tailored to protect homes against risks such as hurricanes, floods, and other natural disasters.

What types of coverage does UPCIC offer?

UPCIC provides comprehensive homeowners insurance coverage, including protection against windstorms, hurricanes, floods, fire, theft, and liability. They also offer additional living expenses coverage and optional endorsements for enhanced protection.

Is UPCIC financially stable?

Yes, UPCIC is financially stable and well-capitalized. It has strong reinsurance partnerships and consistently meets the financial requirements set by regulatory bodies, ensuring it has the resources to pay out claims, even after significant events.

You have several convenient options to obtain a quote:

  • Online: Visit Vault's website and complete their online quote request form.
  • Phone: Call their dedicated team at (212) 972-7583 to discuss your needs and receive a personalized quote.
  • Consultation: Reach out to Worth Insurance for expert guidance and a comparative quote, ensuring you find the perfect fit for your needs.
How do I get a quote from UPCIC?

You can obtain a quote from UPCIC by visiting their website, contacting an authorized agent, or calling their customer service. The process involves providing information about your home and desired coverage, and you will receive a customized quote based on your specific needs.

Vault offers 24/7 claims support, ensuring you receive prompt assistance whenever the unexpected occurs.

  • General Claims: Call 1-844-388-LOSS (5677) or email CLAIMSFNOL@VAULT.INSURANCE
  • Roadside Assistance: Call 1-833-741-1141 or click "GET HELP NOW" on their website.
  • Glass Claims & Repair: Call 1-800-865-9501 or click "FIX MY GLASS" on their website.
  • International Callers: Call 1-727-440-3559
Does UPCIC offer discounts?

Yes, UPCIC offers various discounts, including those for home safety features like storm shutters, for policyholders with no recent claims, for bundling multiple policies, and for loyalty.

How does UPCIC handle claims?

UPCIC has a streamlined claims process designed to help policyholders quickly recover after a loss. You can file a claim online, through their mobile app, or by contacting their claims department, and they aim to process claims promptly and efficiently.

Is UPCIC available outside of Florida?

Yes, while UPCIC is particularly strong in Florida, they also offer homeowners insurance in several other states. Their products are designed to address the specific risks of each region they serve.

What makes UPCIC different from other insurers?

UPCIC differentiates itself through its extensive experience in the Florida market, deep local knowledge, and commitment to customer service. They offer tailored coverage options that specifically address the unique risks of living in hurricane-prone areas.

Can I manage my UPCIC policy online?

Yes, UPCIC provides an online customer portal where you can manage your policy, make payments, and file claims. They also offer a mobile app for added convenience.

Does UPCIC cover flood damage?

UPCIC offers flood insurance as an additional endorsement to their homeowners insurance policies. Given the high risk of flooding in many of the areas they serve, they provide robust options for flood protection.

How does UPCIC determine its premiums?

UPCIC calculates premiums based on several factors, including the location of your home, the construction type, the coverage limits, your claims history, and specific risks associated with your property. Homes in high-risk areas, such as coastal regions, may have higher premiums due to increased risk.

What should I do if I need to update my UPCIC policy?

If you need to update your UPCIC policy, you can do so by contacting your agent, using the online portal, or calling customer service. They can assist you with making changes to your coverage, adding endorsements, or updating your personal information.

Written by
Darren Craft
Writer, Insurance
Read more from author
Darren Craft is a licensed insurance advisor. He has been an angel investor in a number of prominent fintech and insurtech startups.